Customer Service

Selec UK places the highest priority on customer service and recognises the importance of fast delivery to its customers.

Selec UK holds substantial stocks of standard products to ensure quick delivery.

If you would like to place an order, you can fax, email, post, or give your order verbally to the internal sales department. Selec UK will endeavour to process new orders as swiftly and efficiently as possible. Clients are able to greatly assist this process by providing the following information at the time of order placement:

• A full technical specification. The required information is shown on the various pages of our catalogues.
• If the order is in response to a Selec UK quotation, please state the Quotation Number.
• Please quote your credit account number.

Selec UK offers a next working day delivery service to our UK customers on orders placed before 4pm (subject to stock availability). These non-timed deliveries will normally be delivered between the hours of 9am and 6pm. Orders placed after 4pm on Fridays and on weekends will be processed on the following Monday (excluding Bank Holidays). Orders placed on bank holidays will be processed the next working day.

For our overseas customers, please check with our Customer Services for your expected delivery date.

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Orders are accepted subject to Selec UK's Standard Terms and Conditions of Sale.

Upon acceptance of a Customer Order, Selec UK will at all times endeavour to satisfy the contract in terms of technical description, quantity and quality of goods, correct packing, adherence to agreed prices and delivery schedules, and any special conditions which may be pertinent.

Should a customer need to return goods to Selec UK, they must first obtain an RMA Number (Return Merchandise Authorisation) from our Customer Services department. Please telephone: +44 (0) 1268 204612.

Returned goods will NOT be accepted without an RMA number.

If you are experiencing a problem with one of our products or require a service or repair, please contact our Customer Service team for assistance.

Please note: We do not accept items returned for repair or service without a Return Merchandise Authorisation (RMA) number.

Selec UK recognises that there are certain products that will require visual inspection or testing before a decision can be made to purchase. Selec UK will either arrange a demonstration at your premises or provide sale or return samples as requested.

Selec UK operates sales engineers throughout the United Kingdom. Regular visits are made to customers. If a specific visit is required, please telephone: +44 (0) 1268 204612, and ask to speak to the Product Manager, who will arrange for our representative in your area to contact you.

Please refer to our standard Terms and Conditions of Sale.

This can be done by contacting our Customer Services by telephone or email.

Selec UK is pleased to offer Credit Account facilities and welcomes applications from new clients subject to acceptance of our standard Terms and Conditions of Sale.